Shipping

Shipping Policy

We are committed to accommodate your shipping needs so you can enjoy your new purchase. We try to ship your purchase as soon as possible after your order has been placed. All items are shipped fully insured and gift wrapped.  At truman jewelers we will make every attempt to ship your order out as soon as it is placed. If we encounter a delay in processing your order, we will contact you as soon as possible. We do not ship internationally. If you have any questions about your order please contact us directly by phone at 518.432.4653.

Shipping fees are non-refundable.

Where to have your order shipped:

Because your order will need to be signed for, we will only ship to physical residential or business addresses. We do not ship to P.O. boxes. 

Order Processing Times:

In stock items: In stock jewelry that has no custom adjustments to be made (ring sizing, engraving etc.) usually will ship out within 2 business days.

In stock items with engraving or ring sizing: In stock items with custom engraving or ring sizing may take between 2-4 business days to be processed and shipped.

Orders that are not in stock are usually shipped within 5 business days of placing the order.

Repairs: Repairs are usually returned to you within 5-10 business days of receipt depending on the extent of the repairs. We are a small store and do all repairs on-site therefore are happy to accommodate you if there are special circumstances (ex: a small stone fell out of your engagement ring a few days before your wedding) If you have special circumstances please reach out to us before shipping any repairs our way.

Custom Orders: Processing on custom orders is done on a client by client basis.  Some orders can be processed in a couple of days and some may take up to 45 days.  During the consultation for your custom order we will discuss the processing time.

If you have any questions about processing times please call 518.432.4653.

Shipping Options:

The shipping speed depends on your location and the shipping option you choose. If you have any questions about shipping options please call 518.432.4653.

PRIORITY EXPRESS (ORDERS OVER $1000 MUST SHIP PRIORITY EXPRESS)
FLAT RATE: $49.95 per order, $0.00 per item United States (54 of 54)
PRIORITY MAIL (1-3 DAYS) Flat Rate: $13.99 per order, $0.00 per item United States (54 of 54)
FIRST CLASS USPS Flat Rate: $7.99 per order, $0.00 per item United States (49 of 54)

Potential Service Interruptions:

During the holidays carriers tend to take longer to deliver packages. Please keep this in mind when choosing your shipping option and plan accordingly. Unfortunately we have no control over delays due to carriers, inclement weather conditions or incorrect addresses.

On the rare occasion that your order is tampered with or lost during shipment, you must report this to Truman Jewelers within 5 days of receiving your tracking number.

If you have any questions about service interruptions please call 518.432.4653.